Opening Your App
All our products are digital and nothing is sent by post. Access is online and opens as soon as your payment is confirmed.
When the app opens, add it to your browser bookmarks so you can come straight back.
Can't find your access, or the product won't load? Email support@bidcrestgroup.com. We will get your access working again or, if we cannot, cancel the order and refund it.
Our support team replies within 48 business hours, Monday to Friday.
You will find the full picture in our Delivery & Access Policy.
The First Time You Sign In
On your first visit, the app asks for two things: your first name and the email address you gave when paying.
After that, instructions on the screen take you through the app, and each app has its own.
Billing
While you are buying, and before payment is final, you are shown the price, the billing frequency, the renewal conditions and the rest of the product details.
Questions about a charge? Please email support@bidcrestgroup.com before anything else. In 48 business hours or less we can clarify the charge, end a subscription or arrange a refund under our policies. We ask this as a favour only: you keep every right to contact your card issuer or open a dispute whenever you choose.
There is more about billing in the Terms of Service.
Your Bank Statement
Charges from us show on your bank or card statement with a descriptor that includes "BIDCREST". The rest of the wording can change with the product and the bank.
Seeing a charge you don't recognise? Send support@bidcrestgroup.com the date, the amount and the last four digits of the card used. Do not send the full card number or the security code.
Our support team replies within 48 business hours, Monday to Friday.
How You Can Pay, and How It Is Protected
Payments are collected for us by one or more third-party payment processors, whose name appears on the secure payment page and on the receipt. The seller is Bidcrest Group LLC, which stays responsible for your order, its delivery, customer support and any refund.
We take the major credit and debit cards, including Visa and Mastercard. The payment page shows which methods you can use for your order before you confirm it.
Paying by card costs nothing extra.
You type your card details on an encrypted (HTTPS) payment page operated by our payment processor, a company certified under the Payment Card Industry Data Security Standard (PCI DSS). Our own systems never keep your full card number or security code, and we will never ask for card details by email.
In countries and regions under comprehensive sanctions, our apps cannot be bought. The further cases are listed in our Terms of Service.
Managing a Subscription
For help with a subscription, email support@bidcrestgroup.com. Tell us the email address you used at checkout, since that is how we look it up.
No email is needed to end it: the “Cancel contracts here” page lets you do it at any time. The app stays open to you until the period you paid for runs out.
Cancelling
You can cancel whenever you like on our cancellation page (“Cancel contracts here”, linked in the footer of every page) or by emailing support@bidcrestgroup.com, preferably from the address used at checkout. You don't have to explain why, and any clear request to cancel is accepted.
A cancellation takes effect the moment it reaches us: automatic renewal ends and no further renewal is charged. You keep access until the end of the period you have already paid for. Any renewal charged after your request arrived is refunded in full.
Each cancellation of a subscription is handled under our Cancellation Policy, which describes how requests are processed and from when they apply.
Cancel contracts here
Cancelling: all the rules
Refunds
Our 7-day refund policy: for 7 days after any charge, you may ask us to refund that charge in full, even if you have started using the product. This is a voluntary extra that sits alongside your statutory rights, including any statutory right of withdrawal, and never limits them.
Refund requests go to support@bidcrestgroup.com. Writing from the email address of your purchase, or quoting it, makes things quicker.
Every request is handled under our Refund Policy, which tells you what to include and how the money is returned.
Refunds: all the rules
Withdrawing as an EU/EEA Consumer
If you are a consumer in the European Union or the European Economic Area, the law gives you 14 days from the conclusion of your contract to withdraw from it, without stating a reason. Those 14 days run from your first purchase; a renewal does not restart them. You can withdraw on our withdrawal page (“Withdraw from contract here”, linked in the footer of every page) or by emailing support@bidcrestgroup.com.
A digital service, and a subscription counts as one, remains open to withdrawal until the 14 days are over. If the service started straight away because you asked for it, you pay only a proportionate amount covering the time until you withdrew.
Digital content supplied in a single delivery follows another rule: the right of withdrawal ends when supply begins, but only if three conditions are all met. You expressly requested immediate supply, you acknowledged that you would lose the right, and we confirmed this to you on a durable medium.
For digital content and services, the Right of Withdrawal page sets out how the right applies; the model withdrawal form is there as well.
Withdraw from contract here
Complaints
Please send any complaint to support@bidcrestgroup.com.
You will find your complaint's reference number in our reply.
Our reply comes within 48 business hours and, whatever the case, no later than 15 days after the complaint reaches us.
You may also write by post to our principal office: Bidcrest Group LLC, 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States.
Privacy Requests
Write to contact@bidcrestgroup.com and put "Privacy request" in the subject line. You will have our response no more than one month later.
That month can be extended by up to two more months when a request is complex or when we receive many. Should that happen, you will hear from us within the first month, together with our reasons.
There is no cost for using your rights. We may need to confirm that the request is yours, and we ask only for what that check requires.
The Privacy Policy lists each of your rights and how they work.
Other Questions
Something else about your app, your account or a purchase? Email us at whichever address above fits best.
Our support team replies within 48 business hours, Monday to Friday.