Refund Policy

Last updated: November 12, 2026

1. Key points first

To ask for your money back, email support@bidcrestgroup.com.

Writing from the address you bought with makes the search quicker; if you can't, simply tell us that address in the message.

Our support team replies within 48 business hours, Monday to Friday.

The table puts every time limit in one place. Later sections go through each situation in full.

This policy is one of the documents that make up your contract with us.

Before you pay, a summary of it appears beside the product details.

The acceptance box at checkout covers this policy as well as our Terms of Service and Cancellation Policy: ticking it means you accept all three.

2. Withdrawing under EU and EEA law

If you are a consumer in the European Union or the European Economic Area, the law gives you 14 days from the conclusion of your contract to withdraw from it, without stating a reason. Those 14 days run from your first purchase; a renewal does not restart them. You can withdraw on our withdrawal page (“Withdraw from contract here”, linked in the footer of every page) or by emailing support@bidcrestgroup.com.

Each new product you buy, and each change of plan, is a separate contract, so a separate 14-day withdrawal period starts with it.

The deadline looks at the day you send your notice. As long as it leaves you before day 14 is over, you are in time.

You may also withdraw by letter, to the postal address in section 15.

Send it through our withdrawal page and a dated, timed confirmation appears on screen for printing or saving.

In the other cases (a notice you email or post to us, or a page that opened your email program rather than completing the form), we answer within 48 business hours of receipt.

Using the model withdrawal form is up to you; nothing obliges you to. For the whole procedure, see our Right of Withdrawal page.

Withdraw from contract here

Content versus services

Digital content handed over all at once, such as a file to download. Here you lose the right of withdrawal once supply starts, but only when all three of these are true: you expressly asked for supply to begin straight away, you acknowledged that this would cost you the right, and we confirmed it to you on a durable medium.

Digital services. Think of a web app, a subscription or a member area. For these, the right stays open for the full 14 days.

If you expressly asked for access to start at once and then withdraw, the law may let us charge for the service provided up to the moment you told us, in proportion, and never more than that.

Just one situation ends the right before the 14 days are up: we have provided the service completely within that time, after your express request and acknowledgement.

Which rule covers a product is stated on its own page. If our records hold no express request from you, the whole amount comes back.

A proportionate amount, if any, is worked out per day. We count the full days between the start of your access and the moment you sent your withdrawal notice, as shown on our Right of Withdrawal page.

None of this touches the first 7 days after a charge. In that window our 7-day refund policy gives you back everything, whether or not the right of withdrawal has ended, except in the few situations in section 12.

A deduction is therefore possible in only two cases: you withdraw after day 7 following the charge, or one of those situations applies.

For how the money is paid back, go to section 5.

3. The 7-day refund in detail

Our 7-day refund policy: for 7 days after any charge, you may ask us to refund that charge in full, even if you have started using the product. This is a voluntary extra that sits alongside your statutory rights, including any statutory right of withdrawal, and never limits them.

Point by point:

• Given by: Bidcrest Group LLC, 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States.
• Who can use it: all of our customers, in any country.
• Which charges: each charge for one of our products, so one-time purchases, opening subscription payments and every renewal.
• Time limit: the charge date printed on your receipt starts a window of 7 calendar days. A request you send inside that window counts as on time, even if our answer arrives later.
• What you get: the whole charge back, free of any cost to you, paid as explained in section 5.
• Conditions: you need not say why. Once the charge is identified, we approve any request made in time, save for the few situations in section 12.
• How: by email, as set out in section 4.

Sometimes the information shown before payment gives a product a longer refund window or extra rights. You then have those as well as everything in this policy.

How the two fit together: during the first 7 days after any charge, this policy gives you a full refund, apart from the few situations in section 12. After a first purchase, days 8 to 14 are covered differently: consumers in the EU and EEA can then turn to the statutory withdrawal rules in section 2.

4. Asking us for your money back

• Step 1. Email support@bidcrestgroup.com with "Refund request" as the subject. Send it from your purchase address where possible, or give that address in the text. If what you want is a statutory withdrawal, our withdrawal page (“Withdraw from contract here”) is also open to you.
• Step 2. Our support team replies within 48 business hours, Monday to Friday.
• Step 3. If we approve it, the money comes back as described in section 5.

Write to us about a refund

We can find your order faster if your message includes:

• Your first and last name
• The email address you bought with
• The product concerned
• The charge date and the sum taken
• Whatever reference you hold, such as an order, receipt or invoice number
• If you are withdrawing under the law, words that say so clearly

Giving a reason is optional. Please leave out full card numbers, security codes and passwords, always.

5. How the money comes back

An approved refund is paid back to the original payment method, in the same amount and currency as the charge, within 5 business days of approval (and, for a statutory withdrawal, no later than 14 days after we receive your notice). Banks may need 5–10 business days to display the credit. Refunds are never paid in cash.

Nothing is held back from a 7-day refund: you get the entire charge. This policy allows a partial refund in just three situations:

• a proportionate amount kept back after a statutory withdrawal (section 2);
• repayment of the prepaid part you have not used (section 11);
• a lower price granted under the legal guarantee (section 13).

Our payment processor handles every refund, and it is credited to the payment method used for the purchase.

We use no other route, apart from the one case in the paragraph below.

If a refund cannot reach the original payment method (because the card account has been closed, for example), we will contact you and pay it back by another secure method in your name.

Perhaps your card issuer converted the first charge into a different currency. Because the issuer may use its own rate for the refund, the credit in your card's currency can differ slightly from what left your account.

Should we fail to supply the product as described, or charge you in a way these Terms do not permit, the full amount charged is refunded.

Once a charge is back with you, whether through our 7-day refund policy or a statutory withdrawal, the access it paid for comes to an end.

6. Money back on subscriptions

Ask within 7 days of a subscription charge and you can have it back in full. Renewals are included.

Cancelling looks forward: it stops renewals that have not happened yet. Money already charged is not returned just because you cancel, except in these situations, each described in our Cancellation Policy:

• a renewal taken after your request had reached us;
• you used a legal right to end the contract early for good cause (extraordinary cancellation);
• you ended the subscription because a change we made affected you negatively beyond a minor extent, or because we were unable to provide it for more than 14 days;
• you live in Germany, pay for periods longer than one month and had prepaid for time after the end date (that part comes back).

Is your latest charge less than 7 days old, and would you like it back too? Send a request as explained in section 4.

A cancellation takes effect the moment it reaches us: automatic renewal ends and no further renewal is charged. You keep access until the end of the period you have already paid for. Any renewal charged after your request arrived is refunded in full.

A refund request for a subscription charge also cancels that subscription, unless you let us know that you would like to keep it.

Our Cancellation Policy walks you through cancelling.

Cancel contracts here

7. One purchase, several charges

If a single purchase was charged to you two or more times, email us the date and amount of each charge.

After we confirm the duplication, we repay every extra charge in full right away. The 7-day limit plays no part here.

8. A charge you don't recognise

Charges from us show on your bank or card statement with a descriptor that includes "BIDCREST". The rest of the wording can change with the product and the bank.

Seeing a charge you don't recognise? Send support@bidcrestgroup.com the date, the amount and the last four digits of the card used. Do not send the full card number or the security code.

Our support team replies within 48 business hours, Monday to Friday.

Our answer will identify the purchase behind it. If it turns out you did not make it and did not authorize it, go to section 9.

9. If you did not authorize a charge

Your card details may have been used by someone else, or a payment may have gone through without your consent in some other way. In either case, contact support@bidcrestgroup.com as quickly as you can.

A charge confirmed as unauthorized triggers three steps on our side:

• a full refund, except where a chargeback on it is already open (section 10);
• cancellation of every subscription connected to it;
• the end of access to whatever it bought.

We report the fraud to our payment processor as well. That report lets the card be barred from being used again to buy our products.

Going to your card issuer remains an option for you whenever you like. Section 10 covers what happens when a dispute is already under way.

10. Disputes that are already open

Before any dispute exists, a card issuer sometimes just asks us about a charge. We can still answer such an inquiry by refunding you in full under this policy.

A chargeback is more formal. Your card issuer opens a dispute with the aim of reversing the charge.

While that dispute is open, we cannot refund the same charge separately. Your card issuer settles it, and we pay nothing back through any other route, so the same sum never reaches you twice.

Sometimes a chargeback closes without the money going back to you, because it is withdrawn or decided in our favour, for example. Your entitlement survives that outcome: if this policy or the law gives you a refund (because you sent a statutory withdrawal in time, for instance), we pay it in the way section 5 sets out.

While a payment dispute (chargeback) about a purchase is open, we may pause access to the product concerned. A dispute about a subscription payment also ends that subscription's future renewals. If the dispute is withdrawn or decided in our favour, your access is restored for the period you paid for.

Unless you expressly request it, we will not re-charge an amount that was disputed.

Closing the dispute does not switch renewals back on. A new subscription begins only if you choose to buy again.

What we do when a payment is disputed, and which evidence we hand over, is set out in our Terms of Service and Privacy Policy.

11. More cases where money comes back

Can't find your access, or the product won't load? Email support@bidcrestgroup.com. We will get your access working again or, if we cannot, cancel the order and refund it.

Our Terms of Service and our Cancellation Policy add these situations in which you get money back:

• We stop offering a product. If your access period has not yet run out, we repay the part you have not used (see the one-time purchase terms).
• We end your contract. We repay whatever you prepaid for the time after it ends (see our Terms on ending a contract).
• We change the Services. When a change affects you negatively more than in a minor way, you may end the contract at no charge and receive the unused prepaid part (see our Terms on changes).
• The Services are out of action. If we are unable to provide them for over 14 days in a row, you may cancel and receive the unused part (see our Terms on availability).
• You reconsider a price increase. Having accepted a higher price, you may still cancel within 14 days after the first charge at that price and receive the unused part of that billing period (see our Terms on price changes).
• Good cause. You use a legal right to end a contract for good cause: the part you paid in advance for the time after the end date comes back (our Cancellation Policy explains this).
• If you live in Germany and your billing period is longer than one month: after the first billing period you may cancel at any time on one month's notice. The subscription then ends one month after your notice or at the end of the current billing period, whichever is sooner, and we refund any prepaid amount covering the time after it ends. The country rules in our Cancellation Policy say more.

12. The only reasons we may say no

We turn down a request under our 7-day refund policy in exactly two situations:

• An open chargeback already covers that same charge (section 10).
• We hold clear evidence that the person asking is committing fraud or abuse, for instance buying and refunding the same product again and again to use the content for free. If the cardholder did not authorize the charge, a refund stays possible even in that case (section 9).

Whatever happens under these exceptions, the law still protects you: your statutory right of withdrawal, your legal guarantee rights and every other legal right remain in place.

Where those rights give you a refund while a chargeback is open, section 10 decides how it is handled.

Refunds carry on after the 7 days wherever the law or this policy entitles you to one (sections 2, 5, 6, 7, 9, 11 and 13).

When we refuse, we tell you why. If you think we got it wrong, our Terms of Service explain how to complain.

13. When a product is faulty

The law where you live protects you if a product has a defect or does not match its description.

That protection runs separately from our 7-day refund policy and has no 7-day cut-off.

For consumers in the EU and EEA, digital content and digital services carry a legal guarantee of conformity.

That guarantee lets you require us to make the product conform. Where the law permits, you may instead have the price lowered, or end the contract and get your money back.

Exercising them costs you nothing. The guarantee is covered in depth in our Terms of Service.

Your statutory rights. If you are a consumer, every right that the mandatory law of your country of residence grants you remains yours, whatever our Terms of Service or our policies say.

14. Unsure about a charge? Ask us

Questions about a charge? Please email support@bidcrestgroup.com before anything else. In 48 business hours or less we can clarify the charge, end a subscription or arrange a refund under our policies. We ask this as a favour only: you keep every right to contact your card issuer or open a dispute whenever you choose.

Your card issuer is the bank that gave you the card, and that is where a dispute is opened.

15. Contact details

Write to us here for refunds, withdrawals or anything in this policy.

Our support team replies within 48 business hours, Monday to Friday.

Bidcrest Group LLC
8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States
Email: support@bidcrestgroup.com
Website: https://bidcrestgroup.com/