Once you have cancelled
A cancellation takes effect the moment it reaches us: automatic renewal ends and no further renewal is charged. You keep access until the end of the period you have already paid for. Any renewal charged after your request arrived is refunded in full.
When you cancel on our cancellation page, the screen shows a confirmation with the date and time your request reached us, ready to print or save. A request sent by email counts from the moment we receive it, and we reply within 48 business hours.
Choose “As early as possible” and the contract runs to the close of the billing period already paid, or ends sooner where your country's law allows.
For good cause, where the law grants that right, you pick an immediate end or a later date, and money prepaid for the time after it is returned.
Where the law lets you end it early, a one-time purchase with a defined access period can be cancelled on this page as well.
For anything not covered here, see our Cancellation Policy.
Money back too?
Cancelling only affects renewals still to come. By itself it returns no earlier charge, except in two cases.
First, a renewal taken after your request was already with us. Second, prepaid time beyond the end date when the contract stops early, for instance through a cancellation for good cause or under the German rules.
Our 7-day refund policy: for 7 days after any charge, you may ask us to refund that charge in full, even if you have started using the product. This is a voluntary extra that sits alongside your statutory rights, including any statutory right of withdrawal, and never limits them. Our Refund Policy sets out every condition.
If you are a consumer in the European Union or the European Economic Area, the law gives you 14 days from the conclusion of your contract to withdraw from it, without stating a reason. Those 14 days run from your first purchase; a renewal does not restart them. You can withdraw on our withdrawal page (“Withdraw from contract here”, linked in the footer of every page) or by emailing support@bidcrestgroup.com.
For how withdrawal works step by step, turn to our Right of Withdrawal page.
Rather send an email?
You can cancel whenever you like on our cancellation page (“Cancel contracts here”, linked in the footer of every page) or by emailing support@bidcrestgroup.com, preferably from the address used at checkout. You don't have to explain why, and any clear request to cancel is accepted.
You subscribed online, so online is also a way to cancel, with no penalty attached.
No login, no persuasion
This page asks for no sign-in and makes no attempt to talk you out of cancelling.