Right of Withdrawal

Last updated: November 12, 2026

Withdraw from contract here

1. Is the right yours?

It is, when both of these describe you:

• the purchase is a private one: you are an individual, and your trade, business, craft or profession has nothing to do with it (that is what makes you a consumer);
• your home is in the European Union or the European Economic Area (the EU together with Iceland, Liechtenstein and Norway).

Where you live sets the rules for you. Which language you happen to read this page in plays no role.

It makes no difference whether you subscribed or paid once. In the second case, the product page names your access period, 12 months for instance.

The day you buy is the day the contract is concluded, and your 14 days count from it.

For a subscription, the count begins at the first purchase and is not reset by any renewal.

Each further product you order is a separate contract, with a 14-day withdrawal period that belongs to it alone.

If you live outside the EU and the EEA, their law does not grant you this statutory right. Our voluntary 7-day refund policy, on the other hand, is open to all customers in every country.

Your statutory rights. If you are a consumer, every right that the mandatory law of your country of residence grants you remains yours, whatever our Terms of Service or our policies say.

2. Withdrawal instructions (statutory model)

Below you will find the official model text for consumers in the EU and the EEA. The blanks in it are completed to match what we sell: digital content and digital services.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Bidcrest Group LLC, 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States, support@bidcrestgroup.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

You can also use our online withdrawal function at bidcrestgroup.com/withdrawal/ (“Withdraw from contract here”). If you use this option, the page shows a confirmation with the content of your withdrawal and the date and time of its submission, which you can print or save.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Print this page or save it, and you keep both the instructions above and the model withdrawal form. A link to it sits permanently in the footer of our site.

3. Can the right end before day 14?

Each of our products is either digital content or a digital service, and each type has its own rules.

Before you pay, the product page tells you which type you are buying.

Digital services

You use a digital service online, over time. A web app is one, and so are a member area and an online library.

Our subscriptions fall under these rules. So does a one-time purchase that opens online access for a set period.

Your right of withdrawal survives your first use of the product.

Imagine you asked for the service to begin right away, inside the withdrawal period, and you withdraw later. You pay only for the stretch of time up to the point you told us, in proportion, and the remainder is returned. Section 4 shows the arithmetic.

We only regard you as having made such a request if you actively chose it, as a step of its own, before access began.

The usual place is the page you see just before paying, where you might tick a box that is left blank by default. Agreeing to our Terms does not by itself count as making it, and we keep a record of it.

One event alone can end the right before day 14: the service is delivered completely within the 14 days.

Even that applies only after two things on your side: an express request for an immediate start, and your acknowledgement that full delivery of the service would cost you the right of withdrawal.

One-off digital content

Think of a file you download: that is digital content, handed over to you in one single delivery.

The beginning of supply takes away your right of withdrawal, though only when each of these three conditions is fulfilled:

• Your express consent to supply starting within the withdrawal period was given ahead of that supply.
• Alongside it, you accepted that the right of withdrawal would be gone once supply was under way.
• Your consent and that acceptance were confirmed by us on a durable medium, again ahead of supply.

The moment you open the product for the first time, or a download starts, counts as the start of supply. Until that moment the right is fully yours.

If a single condition is missing, the whole right of withdrawal stays with you, and whatever content has been supplied is free.

Mixed bundles

Where files to download and ongoing online access come together in one product, all of it is handled under the digital services rules.

Whenever there is doubt about which rules govern a product, we use the digital services rules as well.

When you get everything back

You are refunded in full if our records show no express request from you for an immediate start. A request made after your access was already running has the same result.

Quite apart from this, our voluntary 7-day refund policy pays back the full amount in the 7 days following a charge, whatever the case. Only the limited cases set out in our Refund Policy are excluded.

4. How we calculate the refund

The calculation below is needed in one situation only. You asked for a digital service to begin at once, more than 7 days have passed since the charge, and you withdraw before the 14-day withdrawal period is over.

Out of your payment we keep a share matching the days you had access; the remainder goes back to you.

Three steps give the proportionate amount:

• Our starting figure is what you paid for the running period (a subscription's billing period, or a one-time purchase's access period).
• Split that price evenly across the days in the period.
• Count the whole days from your first day of access until the moment your notice of withdrawal went out, and multiply the daily figure by that count.

Take that amount off the price you paid; what is left is your refund.

Any other valid withdrawal inside the 14 days earns a full refund.

That covers, for example, a service you never asked us to start at once, a request we hold no record of, or digital content where the conditions for losing the right were not all met.

Where section 3 has already brought your right to an early end, withdrawing no longer produces a refund.

In the 7 days after a charge you can nonetheless recover the full amount through our voluntary 7-day refund policy, except in the limited cases our Refund Policy describes.

An approved refund is paid back to the original payment method, in the same amount and currency as the charge, within 5 business days of approval (and, for a statutory withdrawal, no later than 14 days after we receive your notice). Banks may need 5–10 business days to display the credit. Refunds are never paid in cash.

After a proportionate deduction, the balance comes back to you in the same currency as the charge.

If a refund cannot reach the original payment method (because the card account has been closed, for example), we will contact you and pay it back by another secure method in your name.

5. Sending your withdrawal

We need nothing more than a clear statement that you have decided to withdraw. A reason is never required.

Pick whichever of the three routes suits you:

• Online: every page of our site ends with a “Withdraw from contract here” link to our withdrawal function. Tell us who you are, how to reach you by email and which product or contract you mean. Then, once you are happy with the summary, press “Confirm withdrawal”. No login is involved.
• By email: write to support@bidcrestgroup.com, ideally from the address you bought with.
• By post: address your letter to Bidcrest Group LLC at 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States.

Withdraw from contract here

In an email or a letter you are free to use the model withdrawal form. Nothing requires it.

You are on time if your withdrawal leaves you before the 14 days run out, even when it only reaches us later.

We can locate your purchase sooner if you name the product and the email address you used to buy it.

Card details are never needed: leave out the full number and the security code.

Your confirmation

The online function ends with a confirmation on the page itself. It repeats what your withdrawal says, with the date and time you sent it, and you can print or save it.

For a withdrawal by email or by letter, our reply follows within 48 business hours on working days (Monday to Friday).

What happens next

Your withdrawal brings the contract to a close.

Renewals stop for good and your access to the product is shut. From then on, you may neither use the product nor pass it on to anyone else.

Did you write notes, plans or other content of your own in one of our web apps? We stop using it, unless the law lets us keep it.

That is the case, for instance, with content that is of no use outside the product, or that only concerns how you used the product.

Just ask and we will hand you a copy of what we hold. There is no fee, it arrives within a reasonable time, and the file is in a commonly used, machine-readable format.

We file your withdrawal with the records of your purchase. Kept alongside are any request for an immediate start and any acknowledgement made before your access opened.

Our Privacy Policy sets out what happens to your personal data.

6. Model withdrawal form

Using the form is optional. Should you want it, paste the text into a letter or email, add your details and return it.

7. Three routes side by side

Withdrawing is only possible during the 14-day withdrawal period, and it puts an end to the contract. Your payment is returned, less any proportionate amount worked out under section 4.

Cancelling is open to you at any moment, the withdrawal period included or long after it. It stops the future renewals of a subscription, and you keep the product until the time you already paid for has run out.

Online cancellation happens on our cancellation page; look for “Cancel contracts here” in any page footer. The Cancellation Policy has the full picture.

Where the law entitles you to it, the same page lets you end a one-time purchase with a defined access period before that period is over.

If we discontinue a product while your access period is still running, the part of the price for the time you lose is paid back to you, as our Terms of Service explain.

Our 7-day refund policy: for 7 days after any charge, you may ask us to refund that charge in full, even if you have started using the product. This is a voluntary extra that sits alongside your statutory rights, including any statutory right of withdrawal, and never limits them. Every condition is spelled out in our Refund Policy.

Living in the EU or the EEA, you can rely on both, one after the other.

Up to day 7 after a charge, you can count on the 7-day refund policy to give back every cent, barring the limited cases in our Refund Policy.

Between day 8 and day 14 after your purchase, you turn to the withdrawal rules set out on this page.

The right of withdrawal is one thing; your rights over a product that is faulty or not as described are another.

Those rights run for at least as long as the law of your country sets. If a product is provided continuously, they hold for every day of the subscription or access period.

Read more about them in our Terms of Service, in the part on the legal guarantee.

8. Questions

Anything unclear about your right of withdrawal? Write to us at the details below.

Our support team replies within 48 business hours, Monday to Friday.

Bidcrest Group LLC
8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States
Email: support@bidcrestgroup.com
Website: https://bidcrestgroup.com/