Delivery & Access Policy

Last updated: November 12, 2026

1. A purely digital delivery

All our products are digital and nothing is sent by post. Access is online and opens as soon as your payment is confirmed.

As a result, you pay no shipping and your order never arrives in several parts.

What we offer falls into two groups, educational web apps and digital learning material, and both are used online.

Depending on the product, this can take the shape of a member area, online lessons, guides, planners or a dashboard showing your progress.

With a subscription, access stays open for every period you have paid. Its material is not frozen: we may rework it or add new parts along the way.

2. When the charge happens and access opens

Pressing the confirm button on the secure payment page is the step that triggers the charge. Your product becomes available after the bank approves that payment.

Your bank may decide to check a payment, or ask you for an extra step such as approving it in your banking app. In that case confirmation may be slower, and access opens when your bank has confirmed.

Subscription periods are paid at the start, one at a time. Each renewal is charged when the new period begins, and once it is confirmed your access simply continues.

We never charge for a product that is not ready to be used straight away.

3. Using your access

No download or parcel is involved: you reach the product online after approval of the payment. When the product has opened, add the page to your bookmarks so that returning to it is easy.

Should you write to us, the email address entered at checkout lets us locate your order.

A receipt for every charge is issued by our payment processor.

Please keep your access to yourself: it is for you alone. The section Your personal access and our records, part of our Terms of Service, goes into this further.

Spotted a mistake in the email you entered when paying? Tell us. After confirming the purchase, we fix the address and check that your access works.

4. How long access lasts

• Subscriptions: each billing period that you have paid for, while the subscription stays active, is a period of access. If you cancel, access continues to the end of the final paid period.
• One-time purchases: the product page names an access period, and the same period is repeated before payment (12 months would be one example); that is how long you can use it. Nothing renews by itself after a single payment.

The length of your access is therefore always set in advance. A single purchase is bound by its access period; a subscription is bound by each period you have paid.

During that time you hold a licence to use the product online. It belongs to you personally, cannot be passed on to anyone else and does not make you the owner of the product.

For more, see Purchases paid once and How subscriptions renew in our Terms of Service.

We are allowed to change material as time goes by. While your access period or subscription runs, we keep the product matching its description and supply whatever updates that calls for. You can read about this in The legal guarantee and your rights under the law, a section of the Terms of Service.

If we withdraw a product before a paid period has ended, you get back the unused share of that period.

While a payment dispute (chargeback) about a purchase is open, we may pause access to the product concerned. A dispute about a subscription payment also ends that subscription's future renewals. If the dispute is withdrawn or decided in our favour, your access is restored for the period you paid for.

Access can be paused for other reasons as well, and Pausing your access in the Terms of Service names each of them.

5. Technical needs

To use any product, you need to be online and to have an up-to-date version of a widely used web browser.

Because our web apps run in the browser itself, you install nothing.

Some products include files to download, for instance PDF guides, but only where the product page states it. You will need a suitable program to open such files.

Particular products can have further needs, such as a compatible device or a choice of languages. These are listed on the product page before payment, and we ask you to read them beforehand.

6. When access does not work

Can't find your access, or the product won't load? Email support@bidcrestgroup.com. We will get your access working again or, if we cannot, cancel the order and refund it.

Our support team replies within 48 business hours, Monday to Friday.

To help us locate the purchase quickly, write from the address you gave at checkout or quote it in your email.

Tell us the name of the product, and the order number or receipt if you have one. Card numbers in full and security codes do not belong in the message.

Suppose your access is still missing 2 hours after the payment was confirmed, or it does not work in the way set out here. You may then choose between two options: give us time to fix it, or have us cancel the order.

A cancelled order is refunded at the full amount charged for that purchase. With a subscription, the refund is the full amount charged for the billing period during which access was not provided.

Choosing this costs you none of your other rights. The 7-day refund policy continues to apply, as does each of your statutory rights, the statutory right of withdrawal included (see Right of Withdrawal).

7. Where our products can be bought

Our products are sold online to consumers in a wide range of countries, with some exceptions.

Where sanctions laws in force forbid it, we do not sell and do not grant access. We act the same way in the further cases set out in our Terms of Service under Where we sell, and legal limits.

We do not block or restrict our website because of your nationality, your country of residence or where you are, and we do not send you automatically to a different version of it. That rule gives way only in the situations named under Where we sell, and legal limits.

Every visitor, from any place, is shown identical pages, policies and product details.

8. Records of your access

We log the moment your access became available and every later use of it.

Sign-ins, IP addresses, access and activity logs, and the type of device and browser involved make up that picture of use. Messages from us concerning your access also form part of them.

We rely on these records to solve access problems together with you and, on request, to confirm that access was delivered.

When a payment is disputed, reversed or reported as unauthorised, we answer using the information described in our Privacy Policy. This covers records of your order, of your acceptance of our Terms and policies, of the delivery of your access and of your access to and use of the product (such as IP addresses, device and browser details, timestamps, access and activity logs and support messages). We pass it, through our payment processor, to the acquiring bank, the card network and your card issuer.

How long we hold these records, and every other detail, is set out in the Privacy Policy.

9. Contact details

For any question about delivery or access, you can reach us here.

Bidcrest Group LLC
8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States
Email: support@bidcrestgroup.com
Website: https://bidcrestgroup.com/