Help with an order
Trouble getting in, a billing query, a subscription to stop, money to get back, a withdrawal or a complaint: it all goes here.
support@bidcrestgroup.com Email SupportWrite to us, we read every message
There are two addresses: one for anything linked to an order, one for the rest. Our support team replies within 48 business hours, Monday to Friday.
Everything else
Curious about Bidcrest Group, our memory and mental skills apps or the company itself? Have a privacy request? This is the address for you.
contact@bidcrestgroup.com Send a MessageCompany facts
- Principal office
- Bidcrest Group LLC, 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States
- Reply time
- Our support team replies within 48 business hours, Monday to Friday.
- Privacy
- contact@bidcrestgroup.com, with "Privacy request" as the subject
Helpful details
Writing about something you bought? Tell us the full name and email address entered at checkout, plus the product name or transaction reference if you have it. Leave card details out entirely. If we are checking a charge, we only need to know when it happened, how much it was and which card it was (last four digits). The same goes for passwords and any other payment credentials.
Common topics
Questions we are often asked
- Opening your product
- Your account and how to log in
- Missing access
- Billing and charges
- Managing your subscription
- Ending a subscription
- Getting money back
- The 14-day right of withdrawal
- Complaints
- Privacy and your data
- Company information