Cancellation Policy

Last updated: November 12, 2026

1. The essentials

Cancel contracts here

Besides subscriptions, this policy governs every other contract with Bidcrest Group LLC that can be ended, such as a one-time purchase that comes with a defined access period.

It works hand in hand with our Terms of Service.

2. Automatic renewal

Subscriptions run with no end date and no minimum term. Each billing period shown before you pay is charged in advance, and you can cancel online at any time, effective at the end of the period already paid.

Until you cancel, a new billing period starts on its own each time the last one closes.

We bill every renewal at the price and frequency displayed to you before payment. If the price has gone down, or has gone up and you agreed, the new figure is used instead (our Terms of Service explain this under price changes).

Our Terms of Service explain the permission that comes with every subscription: until you cancel, we and our third-party payment processor(s) may bill your payment method for each renewal.

Cancelling withdraws that permission for every renewal still to come.

3. Your options for cancelling

You can cancel whenever you like on our cancellation page (“Cancel contracts here”, linked in the footer of every page) or by emailing support@bidcrestgroup.com, preferably from the address used at checkout. You don't have to explain why, and any clear request to cancel is accepted.

You subscribed online, and online is also a channel you can use to cancel, free of any penalty.

If one day you take out a subscription through some other channel, that same channel will be open for cancelling it.

We charge nothing to cancel.

On the cancellation page there is no login, no account and no password, and you do not have to verify your email address first.

We show no special deals, discounts or alternatives there to hold on to you, and you will not have to speak to anyone.

Here is the online route in six short steps:

• Step 1. At the foot of each page on our website sits a link reading “Cancel contracts here”. Follow it and the cancellation page opens.
• Step 2. Type in your name in full, the email address you bought with, and the product or subscription to end. Reference numbers (order, receipt, invoice) are optional.
• Step 3. Say whether this is an ordinary cancellation or an extraordinary one for good cause. Next, say when the contract should end: as early as possible, or on a date you set.
• Step 4. Right above the final button, check the summary of what you entered. Any field can be edited up to the moment you send.
• Step 5. Send the request with “Cancel now”, the final button on the form.
• Step 6. Print or save the confirmation that appears on screen; it records the date and time of your request.

Our server may occasionally be unreachable. The page then opens your email app instead, with a cancellation message ready to go and addressed to support@bidcrestgroup.com.

The page is then only showing you a copy of that message. It is not our confirmation, and the cancellation is complete only once you press Send.

In that case your cancellation takes effect when your email reaches us, and you will hear back from us within 48 business hours.

4. Details we need

To locate your contract we need three things, no more:

• Your name, first and last
• The email address you bought with
• Which product or subscription should stop

An order, receipt or invoice number is welcome but not required. It simply lets us find your purchase faster.

Ending more than one subscription? A list works, and so does the phrase “all my subscriptions”.

Cancelling never calls for your full card number, security code or password. We will not ask for any of them.

With these details we can tell which contract is yours and end it. A record of it is kept because the law requires one and in case a related payment dispute arises; our Privacy Policy explains more.

5. When it takes effect

A cancellation takes effect the moment it reaches us: automatic renewal ends and no further renewal is charged. You keep access until the end of the period you have already paid for. Any renewal charged after your request arrived is refunded in full.

The cancellation page and an email to support@bidcrestgroup.com work in exactly the same way.

For an email, we look at when it reached us, never at when we answered.

Choose “As early as possible” on the cancellation page and your contract runs until the paid billing period is over. Where the law of your country gives you an earlier end, that earlier end applies.

Prefer a date of your own? If it falls inside the period already paid, automatic renewal stops straight away and your access carries on to the end of that period.

There is one exception: an earlier end granted by section 7 or section 8. Then the contract ends on your chosen date or on the earliest date those sections permit, whichever comes later, and we pay back what you prepaid for the time after the end date.

Picking a date after the paid period changes nothing. No renewal is charged once your request has reached us, so the contract finishes with that period anyway.

A statutory withdrawal, or ending the contract for good cause, can bring the end forward and result in a refund. Section 7 and section 10 tell you more.

6. Your record of cancelling

When you cancel on our cancellation page, the screen shows a confirmation with the date and time your request reached us, ready to print or save. A request sent by email counts from the moment we receive it, and we reply within 48 business hours.

Please keep that confirmation by printing or saving it.

Have a question about it? Write to support@bidcrestgroup.com. Asking it leaves the starting point where it was: the moment your request reached us.

On our side, each request to cancel is filed with the channel you chose and the date and time it arrived.

7. Standard cancellation or early exit for good cause

Most subscriptions end through ordinary cancellation. You owe us no explanation, and section 5 says when it applies.

Sometimes the law governing your contract allows you to leave it early because you have good cause. Ending it that way is called extraordinary cancellation.

To use it, select it on the cancellation page and describe your reason briefly. This is the only point at which we ask why.

If the right exists for you, you choose between an immediate end and a later date. Any amount you prepaid for time after that date is returned.

We also handle every extraordinary request as ordinary notice. If good cause turns out to be missing, automatic renewal still stops and the contract ends in line with section 5.

You also recover the unused part of a prepaid period in two more situations. The first is a change we made to a subscription that affects you negatively, more than in a minor way, leading you to end it. The second is our being unable to provide it for more than 14 days.

The details are in our Terms of Service, under changes to the Services and outages.

8. Rules in particular countries

Your statutory rights. If you are a consumer, every right that the mandatory law of your country of residence grants you remains yours, whatever our Terms of Service or our policies say.

Germany

If you live in Germany and your billing period is longer than one month: after the first billing period you may cancel at any time on one month's notice. The subscription then ends one month after your notice or at the end of the current billing period, whichever is sooner, and we refund any prepaid amount covering the time after it ends.

France

If you live in France, the online function (“Cancel contracts here”) is also how you give notice. The confirmation on screen records the date and time we received it.

Spain

Took out your subscription online in Spain? Then you can end it online in just the same way, free of any penalty or disproportionate burden. The steps are in section 3.

Other countries

This online function is open to you wherever you live.

9. Products bought with a single payment

How long you can use a product bought with a single payment is shown on its page, and your access runs for exactly that time.

It never renews and you are never charged for it again. You therefore have nothing to cancel: the access simply closes when its period is over.

The law may let you end such a contract before its period is up, for good cause, say. In that case, go to our cancellation page (“Cancel contracts here”), where the rules of section 7 apply.

Suppose we stop a product, or end its contract, before your access period is over. You then receive the slice of the price that corresponds to the time left unused.

10. Three different things

Cancelling, withdrawing and getting money back are separate steps. A single purchase can involve more than one.

Cancellation

Cancelling acts on the future. Your subscription stops renewing automatically, while your access stays open until the paid period is over.

On its own, it does not pay back earlier charges. Two kinds of money do come back: a renewal charged once your request was already with us, and the amounts that section 7 and section 8 return.

You cancel on our cancellation page.

Withdrawal

Withdrawal is a right given by statute. Exercising it ends the contract, and your payments come back as described on our Right of Withdrawal page.

If you are a consumer in the European Union or the European Economic Area, the law gives you 14 days from the conclusion of your contract to withdraw from it, without stating a reason. Those 14 days run from your first purchase; a renewal does not restart them. You can withdraw on our withdrawal page (“Withdraw from contract here”, linked in the footer of every page) or by emailing support@bidcrestgroup.com.

Refund

A refund returns money that was taken for a past charge.

Our 7-day refund policy: for 7 days after any charge, you may ask us to refund that charge in full, even if you have started using the product. This is a voluntary extra that sits alongside your statutory rights, including any statutory right of withdrawal, and never limits them.

Requesting a refund of a subscription charge ends that subscription too, unless you say you would rather keep it. See our Refund Policy for the full rules.

So you could, say, cancel a subscription and, provided your latest charge is no more than 7 days old, also ask to have that charge back.

11. When a renewal payment is declined

When your bank declines a renewal, a grace period of no less than 7 days begins. In it you can put a new payment method in place, or cancel.

Within the grace period, we may make further attempts to collect.

No new attempt is made where your bank instructs us otherwise. That happens, for instance, with a card reported lost or stolen, a closed account or a revoked authorization.

Is the payment still outstanding when the grace period ends? We may then close the subscription, and your access closes with it. From that point the declined payment is no longer pursued.

Cancelling stays possible throughout. It puts an end to our collection attempts for the declined payment, and no renewal is charged afterwards.

A block you set on the subscription in your banking app, or any other stop or revocation of your authorization by your bank, has the same effect as cancelling it.

12. If you contest a subscription charge

Questions about a charge? Please email support@bidcrestgroup.com before anything else. In 48 business hours or less we can clarify the charge, end a subscription or arrange a refund under our policies. We ask this as a favour only: you keep every right to contact your card issuer or open a dispute whenever you choose.

While a payment dispute (chargeback) about a purchase is open, we may pause access to the product concerned. A dispute about a subscription payment also ends that subscription's future renewals. If the dispute is withdrawn or decided in our favour, your access is restored for the period you paid for.

You will not be charged a disputed sum a second time unless you expressly request it.

When the dispute closes, the subscription's renewals stay off. Nothing restarts them except a fresh purchase that you make yourself.

For the wider picture, see the part of our Terms of Service dealing with charge queries and disputes.

13. A new email address

No longer using the email address you bought with? Cancelling still works.

Your current address is fine, whether on the cancellation page or in an email to support@bidcrestgroup.com.

To help us spot your subscription, mention an order, receipt or invoice number if you have one. A charge's date and amount, plus your card's last four digits, also work. Leave your full card number and security code out of it, always.

We date your cancellation from the moment the first request lands with us. If we need more to track down your subscription, we will ask.

Any renewal charged after your request arrived is refunded in full.

Would you like your purchase tied to a new email address? Just ask at support@bidcrestgroup.com. We may first ask you to show that the purchase is yours.

14. Contact

Cancellations and questions on this policy are both welcome here.

Our support team replies within 48 business hours, Monday to Friday.

Bidcrest Group LLC
8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States
Email: support@bidcrestgroup.com
Website: https://bidcrestgroup.com/