What exactly do I get?
Access to a web app with 4 seasons of 12 weekly sets: 60 world capitals, the first 36 chemical elements, 48 inventions and discoveries, and 12 guided assignments for your own material. Each set has a method card, a study view and three quiz modes. You also get the Recall Room, My Lists, the Season Plan, Progress, the quarterly season review, printable study sheets and priority support.
Which devices and browsers can I use?
Any phone, tablet or computer with a current version of Chrome, Safari, Firefox or Edge. There is nothing to install, and you need an internet connection.
Which languages is it in?
The app and its content are available in English, French, Spanish, Italian and German. You can switch language at any time in Settings.
Can I pay in euros or US dollars?
Yes. In the offer above, choose US dollars or euros before you continue. You get the same product and the same access in either currency. If your card is in another currency, your bank may add its own conversion fee.
How do I get access?
All our products are digital and nothing is sent by post. Access is online and opens as soon as your payment is confirmed.
Is my progress saved?
Yes. Your sets, notes, lists and Recall Room are saved automatically in your personal space. You can export your data or erase it in Settings. Our Privacy Policy explains what is kept and why.
How does billing work?
The membership is a subscription billed every 3 months, with no minimum term. The price, in US dollars or euros, is shown in the offer above, together with every billing term.
What continues each quarter?
Each billing period continues your access to the member area, all four seasons, the Recall Room, your own lists and priority support. The 48 sets are the complete collection: we do not promise new sets.
Do I have to follow the Season Plan?
No. The plan suggests one set a week and a review week at the end of each season, and you can change its pace, start date and order. Every set stays open at any time.
How do I cancel?
You can cancel whenever you like on our cancellation page (“Cancel contracts here”, linked in the footer of every page) or by emailing support@bidcrestgroup.com, preferably from the address used at checkout. You don't have to explain why, and any clear request to cancel is accepted.
Can I get a refund? What about withdrawal?
Our 7-day refund policy: for 7 days after any charge, you may ask us to refund that charge in full, even if you have started using the product. This is a voluntary extra that sits alongside your statutory rights, including any statutory right of withdrawal, and never limits them.
If you are a consumer in the European Union or the European Economic Area, the law gives you 14 days from the conclusion of your contract to withdraw from it, without stating a reason. Those 14 days run from your first purchase; a renewal does not restart them. You can withdraw on our withdrawal page (“Withdraw from contract here”, linked in the footer of every page) or by emailing support@bidcrestgroup.com.
What will I see on my bank statement?
Charges from us show on your bank or card statement with a descriptor that includes "BIDCREST". The rest of the wording can change with the product and the bank.
Is this medical or psychological advice?
Educational content. Our products teach practical techniques and offer general information and tools. They are not medical, psychological, nutritional, legal or financial advice and do not promise any particular result. For advice about your own circumstances, consult a qualified professional.
How does priority support work?
In the app, the Members' desk opens an email to support with the subject “Keepsake Learning member”. Members' messages are handled first, and always within 48 business hours. Support helps with your access, your account, billing and how any part of the app works; it does not offer tutoring or personal feedback on your learning.
How can I reach support?
Write to support@bidcrestgroup.com. Our support team replies within 48 business hours, Monday to Friday.
Can I print anything?
Yes. Any set, from the seasons or from your own lists, can be printed as a one-page study sheet, and each season review prints the whole season on paper.
I can't find my access. What should I do?
Can't find your access, or the product won't load? Email support@bidcrestgroup.com. We will get your access working again or, if we cannot, cancel the order and refund it.